We believe that the support that we provide needs to be work for those who need it. To help respond to people’s needs we have a number of teams providing mobile support, community support, peer-support, individualised support, referral programmes and running workshops.
Community support team
Our Community Support Service consists of 3 mobile teams supporting people in their recovery from mental health issues by offering a wide range of practical and empowering services.
In Waitemata, we also provide Packages of Care to those who require higher levels of flexible and responsive support. These care packages are designed to navigate and coordinate a way through complex and challenging situations. Additionally, we also have a multi-lingual, culturally sensitive Asian Support team, who work with those whose English language skills are limited to help them feel part of the community and explain what services and agencies are available.
In Central Auckland, we also provide services to meet the needs of families/whānau where a parent experiences mental health or addictions issues. Working with children and adolescents, this often necessitates a different approach.
Contact our Community Support Team Managers for more information
Reach Out Peer Support is a mobile service supporting people in their recovery from mental health issues. All the team have their own personal experiences of mental health trauma and recovery.
We work in partnership with those accessing the service to explore ways that will facilitate individual recovery.
We build a connection and some trust, and get the chance to collaboratively build a plan. We don’t want to spend time doing assessments, we want to focus on getting to know each other.
Recovery starts with hope…even the slightest glimmer! Recovery in Peer Support comes through seeing ourselves as people, rather than as ‘mental health patients’. It’s about building relationships where new information and knowledge can emerge and where each person can start moving towards the life they choose.
Anyone currently using Waitemata Adult Mental Health Services in the North Shore or Rodney districts can request Peer Support. Reach Out does not take referrals from clinicians but rather from a Peer self-referring to us.
Contact Reach Out's Team Manager for more information:
Mahi Marumaru is a mobile peer service supporting people to recover from alcohol and other drug-related issues. The English translation for Mahi Marumaru is ‘many people working together’. All Peer Support Workers have their own lived experience of addiction and personal journey of recovery.
Anyone aged 18-65 living in the Counties Manukau District Health Board area is eligible for this service. We prefer self-referrals but will accept introductions from clinicians, other services and family.
Contact Mahi Marumaru's Team Manager for more information:
Huarahi Oranga is a mobile service supporting people to grow their kete of knowledge, skills and support as they move towards their vision of wellbeing. Covering from Kaitaia, Whangarei and Auckland through to Hamilton, Tokoroa, Rotorua and Whakatane, our team engages with a diverse range of communities.
Our Navigators work alongside Tangata Whaiora, their Whānau, and their Work and Income Case Managers to build a ‘holistic picture’ of where they are at, where they want to be and the steps it takes to get there.
Our Navigators can support with:
- Connecting and re-connecting with whānau/family, community, iwi, spirituality
- Enrolling in study and training that is consistent with their life goals
- Getting support with physical and emotional wellbeing
- Getting work ready with CV’s and interview skills as well as getting into and keeping employment with on-the-job support
- We take referrals directly from Intensive Client Support Case Managers from Work and Income New Zealand as part of an innovative and whānau friendly approach to improve people’s outcomes and ensure they are getting their maximum entitlements when they are receiving support from the Ministry of Social Development.
Contact Huarahi Oranga's Team Managers for more information:
Personal Focus provides a variety of skill based programmes that promote life skills, community integration and preparation for employment.
Personal Focus is available to people from 16 years of age who have experienced mental ill- health. We provide a variety of options that offer individualised learning and support in:
Ember has embraced the Strengths Model Principles (Charles A. Rapp). The focus of our work is on the strengths of individuals which allow them to establish achievable goals that meet their needs and aspirations.
To achieve this, we provide different services including:
For more information contact the programme administrator:
Or you can refer yourself to Personal Focus:
Personal Focus Group Activities are available to people 16 and over who have experienced mental ill-health. Referral to the service (for Group activities or Community Participation) can be made by any of the following:
Or download the referral form:
Community Living Service - Achieving Potential
Mahia i runga i te rangimārie me te ngākau māhaki
With a peaceful mind and a respectful heart, we will always get the best results
Intensive Support Services (ISS) was founded by Framework in 2001 in response to a Ministry of Health review, which identified the need for a ‘vocational service’ to cater for high & complex need clients with intellectual disability and/or a mental health diagnoses.
The Intellectual Disability, Compulsory Care and Rehabilitation Act, (IDCC&R) came into effect in 2003, and the Forensic Coordination Services (Intellectual Disability) – (FCS(ID)) was established to implement and monitor the Act.
Today ISS provides life skills and day service specifically tailored to the individual needs of each client, combining client-centred goals with behavioural interventions. We work in partnership with residential services to provide an all-encompassing array of supportive services to facilitate the client on their pathway to rehabilitation.
Clients are currently referred to ISS by FCS(ID), where in conjunction with residential services and the client, a plan is formulated on how best to support clients achieve their goals. Current programmes offered by ISS include cooking, transportation skills, art, social skills, culture, drama and dance, recreational based learning, work placement and voluntary work, and support to access tertiary education
The long term goal of ISS is for each client to develop a positive sense of identity combining self-confidence and independent living skills along with marketable work skills in order for clients to lead a purposeful and rich life within the community. ISS is located in Auckland with premises in Otahuhu (South Auckland) and New Lynn (West Auckland).
“Not everything that is faced can be changed, but nothing can be changed until it is faced.” – James Baldwin
Community Support Services (CSS Central)
Naku te rourou nau te rourou ka ora ai te iwi.
With your basket and my basket, the people will live.
The Community Support Services Central – a specialist service within Ember – is responsible for engaging and supporting clients with mental illness. The aim is that these consumers can engage in their chosen community and achieve their fullest potential. This includes working with the consumer as well as a commitment to work actively in partnership with family/ whānau, Community Mental Health Centres and General Practitioners.
The service promotes self-management and self-reliance for mental health consumers in areas such as accommodation, transport, employment, self-care, personal and interpersonal skills so that it will enable them to live as independently as they are able to in the community of their choice. Our consumers live in Central Auckland, Waiheke Island and West Auckland. The service is for people with low to severe mental health problems who are finding it difficult to live in their community, or to reach their desired goals. Some of these difficulties may involve financial issues, daily living skills, employment, housing or education.
Some of the reasons consumers may need CSS employees to assist after hours are:
- Settling into new accommodation
- Needing after hours guidance, support or reassurance.
CSS consumers are supported 24/7 by CSS employees, however most support is provided between 8am – 8pm Monday – Friday. Additionally, the services provide daily medication support 6-8pm. The Registered Health Professionals/ Social Worker and Support Workers have specialised and a wide range of skills applicable to the respective qualification, which include knowledge in communication skills, assessments, planning and implementation, psychiatric medication (including side effects) and a good knowledge of mental health disorders. Our employees act as positive role models throughout the process.
Community Support Services (CSS South)
Mahia i runga i te rangimārie me te ngākau māhaki
With a peaceful mind and respectful heart, we will always get the best results
Community Support Services South (CSS) – a specialist service within Ember – is responsible for engaging and supporting clients with mental illness. The aim is that consumers can engage in their chosen community and achieve their fullest potential. This includes working with the consumer as well as a commitment to work actively in partnership with family/whanau, Awhinatia Mental Health Clinicians and/or GP services. Our catchment area is between Papakura and Franklin. The employees act as a positive role model throughout the process.
The service promotes self-management and self-reliance for mental health consumers in accommodation, transport, training, employment, self-care, and personal and interpersonal skills so that it will enable them to live as independently as they are able to in the community of their choice. Staff work hard to guide and mentor using each and every opportunity to create independence so clients are working themselves out of the service. The service is for people with mild to severe mental health disorders who are finding it difficult to live in their community, or to reach their desired goals. CSS is provided by Ember and is based on a vision of “recovery through partnership”. “Give a man a fish and you feed him for a day; teach a man to fish and you feed him for a lifetime”. Most support is provided between 8am – 8pm Monday – Friday.
Naku te rourou nau te rourou ka ora ai te iwi.
With your basket and my basket the people will live.
The Awhi Ora – Supporting Wellbeing Team (Previously known as The Tamaki Mental Health and Wellbeing initiative) was launched in 2013 to help create a new experience of mental health and wellbeing support in Tamaki. This was being achieved through working together with the local community, social agencies, local providers, NGO’s and GP practices.
Awhi Ora is a part of our Community Support Services Central, a specialist service within Framework. It is committed to providing support to clients, by helping to find resources in their community to be able to live their lives to the fullest. This includes working with the client along side of family/whanau, Community Mental Health Centre’s and General Practitioners if needed.
The service is for people who are currently experiencing personal/ practical challenges and are finding it difficult to perform day to day tasks or to reach their desired goals.
The service promotes self management and independence for clients with supports such as accommodation, transport, employment, personal and interpersonal skills, budgeting, education, WINZ advocacy and self-care; so that it will enable them to live well in the community of their choice. Our clients live in Central Auckland.
The Occupational Therapist/ Social Worker and Support Workers have a wide range of specialised skills applicable to their respective qualification, which include communication skills, assessments, planning and implementation, as well as a good knowledge of mental health and well-being. The employees act as a positive role model throughout the process.