We believe that the support that we provide needs to be work for those who need it. To help respond to people’s needs we have a number of teams providing mobile support, community support, peer-support, individualised support, referral programmes and running workshops.

Community support team

Community Support Team

Our Community Support Service consists of 3 mobile teams supporting people in their recovery from mental health issues by offering a wide range of practical and empowering services.

In Waitemata, we also provide Packages of Care to those who require higher levels of flexible and responsive support. These care packages are designed to navigate and coordinate a way through complex and challenging situations. Additionally, we also have a multi-lingual, culturally sensitive Asian Support team, who work with those whose English language skills are limited to help them feel part of the community and explain what services and agencies are available.

In Central Auckland, we also provide services to meet the needs of families/whānau where a parent experiences mental health or addictions issues. Working with children and adolescents, this often necessitates a different approach.

Contact our Community Support Team Managers for more information

Reach out

Reach Out

Reach Out Peer Support is a mobile service supporting people in their recovery from mental health issues. All the team have their own personal experiences of mental health trauma and recovery.

We work in partnership with those accessing the service to explore ways that will facilitate individual recovery.

We build a connection and some trust, and get the chance to collaboratively build a plan. We don’t want to spend time doing assessments, we want to focus on getting to know each other.

Recovery starts with hope…even the slightest glimmer! Recovery in Peer Support comes through seeing ourselves as people, rather than as ‘mental health patients’. It’s about building relationships where new information and knowledge can emerge and where each person can start moving towards the life they choose.

Anyone currently using Waitemata Adult Mental Health Services in the North Shore or Rodney districts can request Peer Support. Reach Out does not take referrals from clinicians but rather from a Peer self-referring to us.

Contact Reach Out's Team Manager for more information:

michael.verner@ember.org.nz

mobile:0210499156

Mahi Marumaru

Mahi Marumaru

Mahi Marumaru is a mobile peer service supporting people to recover from alcohol and other drug-related issues. The English translation for Mahi Marumaru is ‘many people working together’. All Peer Support Workers have their own lived experience of addiction and personal journey of recovery.

Anyone aged 18-65 living in the Counties Manukau District Health Board area is eligible for this service. We prefer self-referrals but will accept introductions from clinicians, other services and family.

Contact Mahi Marumaru's Team Manager for more information:

Huarahi Oranga

Huarahi Oranga

Huarahi Oranga is a mobile service supporting people to grow their kete of knowledge, skills and support as they move towards their vision of wellbeing. Covering from Kaitaia, Whangarei and Auckland through to Hamilton, Tokoroa, Rotorua and Whakatane, our team engages with a diverse range of communities.

Our Navigators work alongside Tangata Whaiora, their Whānau, and their Work and Income Case Managers to build a ‘holistic picture’ of where they are at, where they want to be and the steps it takes to get there.

Our Navigators can support with:

  • Connecting and re-connecting with whānau/family, community, iwi, spirituality
  • Enrolling in study and training that is consistent with their life goals
  • Getting support with physical and emotional wellbeing
  • Getting work ready with CV’s and interview skills as well as getting into and keeping employment with on-the-job support
  • We take referrals directly from Intensive Client Support Case Managers from Work and Income New Zealand as part of an innovative and whānau friendly approach to improve people’s outcomes and ensure they are getting their maximum entitlements when they are receiving support from the Ministry of Social Development.

Contact Huarahi Oranga's Team Managers for more information:

Auckland & North: iain.taylor@ember.org.nz

Personal Focus

Personal Focus

Personal Focus provides a variety of skill based programmes that promote life skills, community integration and preparation for employment.

Personal Focus is available to people from 16 years of age who have experienced mental ill- health. We provide a variety of options that offer individualised learning and support in:

  • Wellness
  • Self-development
  • Pre-employment

Ember has embraced the Strengths Model Principles (Charles A. Rapp). The focus of our work is on the strengths of individuals which allow them to establish achievable goals that meet their needs and aspirations.

To achieve this, we provide different services including:

Personal focus | Group ActivitiesPersonal focus | Individualised SupportPersonal focus | WRAP Workshops

For more information contact the programme administrator:

Or you can refer yourself to Personal Focus:

Personal Focus Group Activities are available to people 16 and over who have experienced mental ill-health. Referral to the service (for Group activities or Community Participation) can be made by any of the following:

Or download the referral form:

PDF

Intensive Support Services(ISS)

CLS

Mahia i runga i te rangimārie me te ngākau māhaki

With a peaceful mind and a respectful heart, we will always get the best results

Intensive Support Services (ISS) was founded  in 2001 in response to a Ministry of Health review, which identified the need for a ‘vocational service’ to cater for high & complex need clients with intellectual disability and/or a mental health diagnoses.

The Intellectual Disability, Compulsory Care and Rehabilitation Act, (IDCC&R) came into effect in 2003, and the Forensic Coordination Services (Intellectual Disability) – (FCS(ID)) was established to implement and monitor the Act.

Today ISS provides life skills and day service specifically tailored to the individual needs of each client, combining client-centred goals with behavioural interventions. We work in partnership with residential services to provide an all-encompassing array of supportive services to facilitate the client on their pathway to rehabilitation.

Clients are currently referred to ISS by FCS(ID), where in conjunction with residential services and the client,  a plan is formulated on how best to support clients achieve their goals. Current programmes offered by ISS include cooking, transportation skills, art, social skills, culture, drama and dance, recreational based learning, work placement and voluntary work, and support to access tertiary education

The long term goal of ISS is for each client to develop a positive sense of identity combining self-confidence and independent living skills along with marketable work skills in order for clients to lead a purposeful and rich life within the community. ISS is located in Auckland with premises in Otahuhu (South Auckland) and New Lynn (West Auckland).

“Not everything that is faced can be changed, but nothing can be changed until it is faced.” – James Baldwin

Contact us

Community Support Services (CSS Central)

Community Support Services - Central

Naku te rourou nau te rourou ka ora ai te iwi.

With your basket and my basket, the people will live.

The Community Support Services Central – a specialist service within Ember – is responsible for engaging and supporting people who face challenges with their mental wellbeing. The aim is that all people can engage in their chosen community and achieve their fullest potential. This includes working with the individual as well as a commitment to work actively in partnership with family/ whānau, Community Mental Health Centres and General Practitioners.

The service promotes self-management and self-reliance for all in areas such as accommodation, transport, employment, self-care, personal and interpersonal skills to enable people to live as independently as they are able to in the community of their choice.

Our geographical area covers people living in Central Auckland, Waiheke Island and West Auckland. The service is for people who face low to severe mental health challenges who are finding it difficult to live in their community, or to reach their desired goals.

Our Registered Health Professionals/ Social Workers and Support Workers have a specialised and a wide range of skills applicable to the respective qualification, which include knowledge in communication skills, assessments, planning and implementation, psychiatric medication (including side effects) and a good knowledge of mental health disorders.

As a service we have fully embraced the Strengths Model and therefore all work done with individuals is based on their strengths and celebrating achievements

Contact us

Community Support Services (CSS South)

Community Support Services - South

Mahia i runga i te rangimārie me te ngākau māhaki
With a peaceful mind and respectful heart, we will always get the best results

Community Support Services South (CSS) – a specialist service within Ember – is responsible for engaging and supporting people who face challenges with their mental wellbeing. The aim is that everyone can engage in their chosen community and achieve their fullest potential. This includes working with the individual as well as a commitment to work actively in partnership with family/whanau, Clinical Partners and/or GP services. Our catchment area is aligned with our CMDHB Clinical Partners Rapua te Ao Waiora and Nga Raukohekohe(Papakura and Franklin). The employees act as a positive role model throughout the process.
The service promotes self management and self reliance and supports people with accommodation, transport, training, employment, self care, and personal and interpersonal skills so that people are enabled to live independently in the community of their choice. Staff work hard to guide and mentor using each and every opportunity to create independence, walking alongside an individual with the goal of total independence.
The service is for people who are currently, or recently been, engaged with CMDHB Clinical Partners who are finding it difficult to live in their community, or to reach their desired goals.
As a service we have fully embraced the Strengths Model and Te Whare Tapa Wha.
“Give a man a fish and you feed him for a day; teach a man to fish and you feed him for a lifetime”.

Contact us

Awhi Ora

Awhi Ora

Naku te rourou nau te rourou ka ora ai te iwi.

With your basket and my basket the people will live.

The Awhi Ora – Supporting Wellbeing Team (Previously known as The Tamaki Mental Health and Wellbeing initiative) was launched in 2013 to help create a new experience of mental health and wellbeing support in Tamaki. This was being achieved through working together with the local community, social agencies, local providers, NGO’s and GP practices.

Awhi Ora is a part of our Community Support Services Central, a specialist service within Ember. It is committed to providing support to clients, by helping to find resources in their community to be able to live their lives to the fullest. This includes working with the client along side of family/whanau, Community Mental Health Centre’s and General Practitioners if needed.

The service is for people who are currently experiencing personal/ practical challenges and are finding it difficult to perform day to day tasks or to reach their desired goals.

The service promotes self management and independence for clients with supports such as accommodation, transport, employment, personal and interpersonal skills, budgeting, education, WINZ advocacy and self-care; so that it will enable them to live well in the community of their choice.  Our clients live in Central Auckland.

The Occupational Therapist/ Social Worker and Support Workers have a wide range of specialised skills applicable to their respective qualification, which include communication skills, assessments, planning and implementation, as well as a good knowledge of mental health and well-being. The employees act as a positive role model throughout the process.

Contact us

Community Living Service - Achieving Potential

Mahia i runga i te rangimārie me te ngākau māhaki

With a peaceful mind and respectful heart, we will always get the best results

The Community Living Service (CLS) – a specialist service within Ember – is responsible for engaging and supporting individuals with a mental illness, who have high and complex needs. The aim is to engage people into their chosen community which will enable them to achieve to their fullest potential.

Ember’s CLS service – based in premises at Papakura and Pukekohe – has a geographic spread complementing the area of services provided by their CMDHB clinical partners, Rapua te Ao Waiora and Nga Raukohekohe(Papakura and Franklin). Reporting from, and to, the clinical team takes place on a regular basis.

Although a need for clinical awareness is important; it is the role of the clinical teams to design an individual’s clinical care. The Community Living Specialist is however responsible to observe any changes in the individuals well-being and is responsible to report these to the clinical team.

The CLS team actively engages with the local community, focus on education, and building supportive relationships with various local facilities such as local businesses, churches and training centres.

Referral to this service is via the clinical teams. The service focuses on such areas as chosen housing options, ability for people to access and utilize transport, daily living skills; and a huge focus on developing community supports for individuals to use during times of mental unwellness and stress. CLS achieves this through a holistic approach and will cover such supports as family, friends, clinical teams, churches and support groups.

Community living specialists have a good knowledge in communication skills, assessments, planning and implementation and a good knowledge of mental health disorders.

As a service we have fully embraced the Strengths Model and Te Whare Tapa Wha.

Always keep your words soft and sweet just in case you have to eat them.

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Franklin Integrated Locality Care Team (ILoC)

Mental health and addiction support for primary care

Based in Franklin. Our team of mental health and addiction clinicians combines with support workers to engage with primary care professionals and people under their care. We provide support to primary care by liaison, advice and brief intervention in primary care settings. We are a complement to the existing range of specialist community mental health services.

What we offer

  • A presence in primary care settings
  • Expertise across the life course through children, youth, adults and older adults
  • Non- urgent advice, telephone or face- face
  • Assessment and brief intervention – if appropriate
  • Education and support

Contact us

Franklin ILoC team – 021 814 0271